Troubleshooting & FAQ
Run through these quick checks first; they solve most issues.
Common issues & quick fixes
EA shows “offline” or Snapshot not updating
- Auto Trading is disabled in MT5. Toggle the green Auto Trading button.
- WebRequest is not allowed. Add https://api.pipvaro.com under Tools → Options → Expert Advisors and enable the checkbox.
- EA not attached or attached to the wrong chart. Re-attach the EA to the correct symbol/timeframe.
- Wrong IDs. Double-check License Key / License ID and Receiver ID.
- Firewall or antivirus blocking connections. Whitelist MT5 and allow the EA’s network access.
Nothing happens (no trades)
- Market is closed or the symbol is not supported on your plan.
- Risk or position limits are reached (for example max open trades).
- Outdated EA build. Download the latest EA and restart MT5.
“Invalid license” or “Not authorized”
- License key has extra spaces or characters — paste it exactly.
- License is not assigned to this Receiver in the Dashboard.
- Plan inactive or expired — check billing.
EA missing or cannot load from Experts
- Files copied to the wrong terminal (multiple MT5 installs).
- Copy the EA to MQL5/Experts/ and restart MT5.
- Check the Experts and Journal tabs for specific errors.
Wrong platform
- Pipvaro supports MT5. MT4 or other platforms will not work.
Still stuck? Ask in Discord with your Receiver ID and a screenshot of the MT5 Experts tab: dc.pipvaro.com.
Frequently Asked Questions
Which platforms and brokers are supported?
Pipvaro runs on MT5 and works with brokers that support MT5 via the Receiver app.
Do I need my own VPS?
Plans that include hosting run 24/7 on a managed Windows VPS (RDP access). If your plan does not include hosting, run the receiver on your own PC or VPS.
Can I use this for prop-firm accounts?
Yes. Built-in risk controls (daily/max drawdown, position caps, time/news filters) help you stay within common rules.
Can I start on demo or free?
Yes. You can start on a free tier to test, then upgrade anytime for more markets and higher frequency.
How many markets are on each plan?
- Fusion: XAUUSD
- Lunar: FX majors and metals
- Nova: FX, metals, and indices
Can I pause the bot or manage trades manually?
Yes. You can pause/resume per receiver in one click, and you can still manage or close trades directly in MT5.
How does risk management work?
You configure daily/max drawdown, per-symbol and global position caps, SL/TP modes, breakeven and optional trailing. The EA enforces your settings.
Is my data and access secure?
Broker credentials stay on your Receiver. Config and logs are stored securely and traffic is encrypted. You can revoke a receiver at any time.
How do billing and cancellations work?
Subscriptions are monthly. You can change or cancel plans anytime; taxes may apply based on your region.